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Frequently Asked Questions

During the call, you can expect to discuss your current mental health concerns and goals with a trained counselor. It's an opportunity to explore how we can support you in managing your mental health more effectively.

What can I expect from the 15-minute discovery call?


The call will be conducted by a qualified counselor with expertise in mental health support.

Who will be conducting the call?


This call is designed to provide you with insights and guidance on how to address your mental health challenges. By the end of the call, you'll have a clearer understanding of potential next steps and strategies tailored to your needs.

How can this call help me in managing my mental health better?


Our counselor holds a degree in Psychology and has undergone specialized training in counseling techniques and mental health support.

What qualifications and experience does the counselor have?


Yes, our counselor is a licensed professional with experience in providing mental health support.

Is the counselor a licensed professional?


Absolutely. You're encouraged to discuss any mental health concerns or challenges you're facing during the call.

Can I discuss any aspect of my mental health during the call?


Confidentiality is of utmost importance. All information shared during the call will be kept strictly confidential in accordance with professional ethics and legal standards.

How confidential is the information shared during the call?


Yes, the counselor will provide personalized advice and guidance based on your unique circumstances and needs.

Will I receive personalized advice tailored to my situation?


After the call, you'll have the option to discuss further sessions or treatment options with the counselor based on the insights gained during the call.

What happens after the discovery call?


The counselor will use effective questioning techniques and active listening skills to gain a comprehensive understanding of your current mental health status within the allocated time.

How will the counselor assess my current mental health status in just 15 minutes?


Depending on your needs, the counselor may provide recommendations for therapy or treatment options during the call.

Will I be recommended any specific therapy or treatment options during the call?


Absolutely. Feel free to ask any questions related to your mental health concerns or symptoms during the call.

Can I ask questions about specific mental health concerns or symptoms?


The discovery call is an opportunity to explore your concerns and determine whether professional support may be beneficial for you.

What if I'm not sure whether I need professional help?


You can schedule a discovery call by using our website. After payment, you will be redirected to select a date and time that is suitable for you.

How can I schedule a discovery call and what are the available time slots?


The cost of the discovery call covers the 15-minute session only. Further sessions or treatments may incur additional charges.

Is the cost of the discovery call inclusive of any further sessions or treatments?


There are no specific requirements. Just ensure you're in a quiet and comfortable environment for the duration of the call.

Are there any specific requirements or preparations I need to make before the call?


Yes, the counselor may follow up with you after the call to discuss any further steps or support options.

Will the counselor follow up with me after the call?


The cancellation fee is 50%.
There are no charges for rescheduling of the discovery call with counsellor, counseling sessions excluded.

Is there a cancellation or rescheduling policy for the discovery call?


Yes, longer sessions are available upon request. Additional costs will be discussed with you based on the duration of the session and seniority of the expert.

Can I request a longer session if needed, and what would be the additional cost?


Our counselor utilizes a client-centered approach, focusing on empathy, understanding, and evidence-based techniques to support clients in managing their mental health challenges.

What type of approach does the counselor use in helping with the mental health challenges?


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